In order to facilitate positive life experiences while visiting The Kroc Center, mutual respect between members, guests, and staff is required at all times. Failure to observe these guidelines will result in disciplinary action and/or termination of membership privileges. Some areas have individually stated guidelines. Please make yourself informed of all rules before entering the area. Kroc Center personnel have the right to refuse service to anyone deemed disruptive or abusive.

A family membership is defined as one adult or two married adults living in a household together, with up to three additional immediate family members up to the age of 21. An immediate family member is defined as an individual, 21 years of age and younger, who is a current dependent to the adults, living at home, and must be unmarried, and have no children of their own. An individual with a disability or an elderly parent who is living in the same household will remain eligible for the Family Membership. If the household has more than five members, they must purchase the larger family membership if they wish for all family members to have access to The Kroc Center. All other individuals will need to acquire a separate adult membership. Verification of guardianship, family status, and residency may be required. For example, tax return, utility bill, health insurance, etc.

Membership to The Kroc Center grants members access to the following areas within The Kroc Center facility during normal operating hours:

• Basketball/Volleyball courts in The Kroc Center

• General Use Locker Room (All members must pay an additional fee to rent a locker on a yearly basis).

• Family Cabanas

• Running/Jogging/Walking Track

• Fitness Floor (must be age 16 years of age or older (Students age 13-15 may access this area, but must be supervised by an adult member at all times.)

• Weight Room (must be 16 years of age or older or hold a Teen Fit Certification Card – no exceptions)

• Aquatics Center and Splash Pad (seasonal only)

• Designated Fitness Classes

• Rock Climbing Wall (some additional fees apply)

NOTE: Some exceptions will apply. Areas will be unavailable at times due to various programs, events and maintenance shutdowns.

Membership fees can be paid monthly via recurring debit/credit card charge. Prorated fees will be due at the time of enrollment and may vary depending on enrollment date. Any requested changes must be submitted prior to the 20th of the month prior to the billing month in order to be processed for the following month.

Annual payments may be paid in full by cash, check, Visa, or MasterCard. Fees are equivalent to 12 monthly payments. The annual fee is due at time of enrollment.

The Kroc Center has the right to suspend or terminate memberships for violations of policies or stated rules, failure to pay dues or actions which violate any federal, state or local laws. Additionally, all Kroc Center members must abide by The Salvation Army’s Code of Conduct. Consequences of violations may include suspension or termination of Kroc Center access privileges.

All members will undergo a background screening, and any member found to have questionable history as determined by The Salvation Army (TSA) may have their membership revoked immediately.

Member understands if TSA has actual knowledge that an individual is a registered sex offender, such individual shall be denied access to The Salvation Army’s facility. Member represents to TSA, that neither Member, nor any of Member’s guests, which may from time to time attend the facility, are to Member’s knowledge registered sex offenders in any legal jurisdiction, and furthermore, that Member, has an affirmative duty to TSA to immediately disclose to TSA any change in Member’s knowledge of the registered sex offender status for any family member of Member or any of Member’s guests, who may from time to time seek admittance at the facility pursuant to this Agreement.

In order to promote a safe and secure environment, The Salvation Army Kroc Center has placed video cameras in various locations.  As part of our commitment to the safety of children and vulnerable persons, The Salvation Army Kroc Center reserves the right to consult public sources to determine whether any member or guest of any member poses an unreasonable risk of harm to its patrons, staff, or visitors. The Salvation Army Kroc Center has the authority to make visual recordings, for its responsible use, of all individuals who enter.

Although not all inclusive, the following list represents reasons for the suspension and/or termination of membership:

• Failure to pay membership fees on time or in full

• Continued disregard for Kroc Center policies and procedures

• Fighting or abusive/profane language

• Disregard for Kroc Center staff

• Use of alcohol, tobacco, or illegal drugs on The Salvation Army or Kroc Center property

• Behavior that presents imminent danger to the individual, Kroc Center patrons or The Salvation Army staff

• Disregard for our facility, equipment, or property

• Failed background check

An individual whose membership has been suspended or terminated will NOT be entitled to a membership fee refund.

• If the individual has registered for a class at The Kroc Center, they will not be allowed to take part in the class, and must contact the Membership Services Manager to determine if a refund will be provided.

An individual who has had their membership terminated will not be allowed to purchase a membership to The Kroc Center for a period of at least two years, and will be required to meet with the Operations Director and Senior Kroc Officer prior to purchase.

Members who wish to receive Kroc alerts must opt in for the service by texting krocqcy to 24365.

The Kroc Center will periodically send out text notifications to members. These notifications may address facility closures, class cancellations, special hours of operations, or any other item of business The Kroc Center deems necessary and pertinent information.

If, after signing up for Kroc alerts, a member does not wish to continue to receive text notifications they need opt out of the service at any time by texting the word “STOP” to any message received.

• The RJKCCC complies with Illinois State Code regarding service animals.

• This law defines service animals to include dogs (and miniature horses) that are trained or in training as a guide animal, hearing animal, seizure alert animal, assistance animal, mobility animal, autism assistance animal, psychiatric service animal, or animal trained for any other physical, mental, or intellectual disability

• The ADA requires that service animals be under the control of the handler at all times. In most instances, the handler will be the individual with a disability or a third party who accompanies the individual with a disability.

• The Americans with Disabilities Act (ADA) defines a service animal as a dog that is individually trained to perform tasks or do work for the benefit of a person with a disability. (In some cases, a miniature horse may also qualify as a service animal under the ADA.) The tasks or work the animal does must be directly related to the person’s disability.

• Medical Emergencies – If the owner is suffering from a medical emergency, it is likely that the dog will also be showing signs of distress. The dog should be left as near as possible to the owner. Only at the request of the owner should Kroc Center staff call the owner’s emergency contact to make arrangements to have the service animal collected, unless the owner is unable to make such a request.

• The RJKCCC does not allow emotional support animals – As the ADA definitions do not require or include pets or “emotional support animals”, our facility does not allow these animals to be brought into our facility. The definition for these are: animals that provide a sense of safety, companionship, and comfort to those with psychiatric or emotional disabilities or conditions.

• Although these animals often have therapeutic benefits, they are not trained to perform specific tasks for their handlers. Under the ADA and Illinois law, owners of public accommodations are not required to allow emotional support animals, only service animals (including psychiatric service animals).

Service Animals/Dogs Who Pose Safety Issues?

If a RJKCCC staff member feels that a service animal poses a threat to the safety of other patrons, they are required to bring this to the attention of the manager on duty, operations director, or senior Kroc officer. They will determine if the animal should be removed from the property.

Please note, per Illinois law, public accommodation is not required to allow a service animal to remain if it poses a direct threat to the health or safety of others. If, for example, a service dog is growling and lunging at patrons, and the owner is unable to stop the behavior, we have the right to have the animal removed from our property.